FAQ
Frequently Asked Questions
Here you'll find answers to the most common questions about towing, roadside assistance, and insurance. We're available 24/7 at 0400 376 400.
Common Questions
How quickly does the tow truck arrive?
Our goal is to reach you within 20 minutes of your call, anywhere in the Helsinki metropolitan area. We're available around the clock, every day of the year at 0400 376 400.
What types of vehicles do you tow?
We operate a fleet of 5 modern tow trucks capable of safely transporting and towing cars, vans, and motorcycles in all conditions.
What information do I need when calling?
We'll need your vehicle's registration number, your exact location, and a callback number. It also helps to know the nature of the problem (e.g. mechanical failure or accident damage) and the name of your insurance company.
Which areas does Apollohinauspalvelut serve?
We primarily serve Helsinki, Espoo, Vantaa, Kauniainen, and Kirkkonummi, but we can tow your vehicle anywhere in Finland by arrangement.
24/7 Dispatch: 0400 376 400
Pricing & Insurance
How much does towing cost?
The price depends on the size of your vehicle, your location, and the time of day. We always provide a fair price estimate over the phone before confirming your order.
Direct insurance reimbursement
We are an approved partner of major insurance companies. If you have comprehensive (kasko) insurance, we bill your insurer directly — the service is often completely free of charge to you.
Accepted payment methods
We accept debit and credit cards on-site (Visa, Mastercard, Amex). Invoicing is available for businesses by separate arrangement.
Roadside assistance costs and insurance
Most comprehensive insurance policies cover roadside services such as jump starts or lockout assistance without an excess. We'll check your policy terms on your behalf when you call for help.
Questions about billing? Call 0400 376 400
What to Do in an Emergency
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1. Safety first: Move your vehicle as far from the lane as possible and switch on your hazard lights.
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2. Warning: Put on a reflective vest and place a warning triangle at a safe distance from your vehicle (at least 100 m).
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3. Exit the vehicle: Move yourself and your passengers well away from the road, preferably behind a guardrail for protection.
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4. Call for help: Call Apollo Towing's 24/7 dispatch at 0400 376 400.